Returns & Exchanges
At Viasox, we want you to be completely satisfied with your purchase. If your non-binding socks or diabetic footwear don't provide the comfort you expected, we offer a 30-day window for hassle-free returns and exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original, unworn condition back into the packaging and ensure all tags are securely attached.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing